How to request deletion of your data

1. I am a FOSInfo client

1. From the platform dashboard You can delete contacts and conversations individually, clear inboxes or close the whole account in the settings. Deletion from the dashboard is applied to the primary environment immediately.
2. Through the request channel If you prefer, send the request with the company name and the account administrator's e-mail to privacidade@fosinfo.com.br or via WhatsApp at +55 22 2778-1148. We verify the requester's identity before executing.
3. Export before deletion When closing the account you have 30 days to export conversations, contacts and records. After that period the data is irreversibly deleted.

2. I talked to a business that uses FOSInfo

If you are a customer or contact of a business served through the FOSInfo platform, that business is the controller of your data and FOSInfo acts as processor. You may choose either route:

1. Ask the business Contact the business through the same channel of the conversation and request deletion. It can do so directly in the platform.
2. Ask FOSInfo Send to privacidade@fosinfo.com.br or via WhatsApp at +55 22 2778-1148 the phone number or profile you used in the conversation and the name of the business. We forward the request to the business, follow up on the deletion and confirm it to you.

3. I connected my Meta account and want to revoke access

If you connected a WhatsApp Business Account, a Facebook Page or an Instagram professional account to FOSInfo, you can revoke access at any time. Revocation stops the receipt of new data and starts the deletion of the Meta Platform Data we hold.

1. In the FOSInfo platform Go to Settings, open Inboxes, choose the connected inbox and click Delete. Access tokens are invalidated immediately.
2. In your Meta settings In WhatsApp Manager, remove FOSInfo under Account settings, Partners and integrations. For Pages and Instagram, go to Facebook Settings, Business Integrations, and remove FOSInfo. Meta notifies FOSInfo and the related data is deleted as described in section 5.

4. I am a user registered by a client

Agents and administrators registered by a client can request deletion of their profile from the account administrator or directly from FOSInfo through the request channel. Access logs are kept for the statutory period, as described in section 5.

5. Timing, confirmation and what is kept

• Timing: we delete data from the primary environment within 30 days after the request is confirmed and from backups within a further 30 days.
• Confirmation: you receive a confirmation through the same channel used for the request, with the completion date.
• What may be kept: only what the law requires, such as application access logs for 6 months (Brazilian Internet Act, art. 15) and tax documents for the statutory period, always with restricted access and no other use.
• Meta Platform Data: deleted when no longer needed, when access is revoked, when the data subject requests it or when Meta requests it, in accordance with the Meta Platform Terms.

6. Request channel

To learn how we handle your data, read the Privacy Policy. For the platform's rules of use, see the Terms of Service.